Shipping policy

Thank you for shopping with Sootheory.

Because our products are customized and made to order, please allow 1-3 business days for production before your order is shipped.

After your order has been shipped, delivery usually takes 5-9 business days depending on your location, carrier service, customs processing, and local delivery conditions.

Estimated Total Delivery Time

production time: 1-3 business days
Shipping time: 5-9 business days
Estimated total delivery time: 6-12 business days

Please note that delivery times are estimates and may be affected by holidays, carrier delays, customs inspections, weather conditions, or other circumstances outside of our control.

Shipping Confirmation and Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available. Please allow some time for tracking details to update after the carrier receives the package.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Sootheory is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping addresses.

If you notice an error in your shipping address, please contact us immediately at support@sootheory.com. We will do our best to help before the order is processed or shipped.

Lost, Delayed, or Damaged Packages

If your package is significantly delayed, lost, or arrives damaged, please contact us at support@sootheory.com with your order number and any relevant photos or tracking details. We will work with you to review the situation and help resolve the issue.

Contact

For shipping questions, please contact us at:

support@sootheory.com